Privacy Policy

Imprexels Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Imprexels Limited
Registered in: England & Wales
Company number: 11407281
VAT number: GB 409 7219 86
Registered office: 186 Frampton Road, Gorseinon, Swansea, SA4 4YG
Telephone: 01792 961394
Email: info@imprexels.com
Website: www.imprexels.com

For data protection enquiries, please use the contact form on our website.

2. What Data We Collect

We may collect the following personal data when you use our website:

• Contact form submissions: your name, email address, and the content of your message.
• Technical data: IP address, browser type and version, time zone, and operating system - collected automatically by our hosting infrastructure for security and operational purposes.
• reCAPTCHA data: behavioural and device signals collected by Google reCAPTCHA to verify that form submissions are made by a human (see Section 6).

We do not collect sensitive personal data (e.g. health, financial details).

3. How We Use Your Data

We use the data we collect for the following purposes:

• To respond to enquiries submitted via our contact form.
• To protect our website and services from spam and abuse (via reCAPTCHA).
• To monitor and maintain the security and performance of our website.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests (Article 6(1)(f)) - to respond to your enquiries and protect our website from abuse. Google reCAPTCHA is loaded only on pages that carry our contact form, and only to verify that a submission is made by a human.
• Consent (Article 6(1)(a)) - where you submit an enquiry through our contact form and thereby provide the details it contains.

5. Data Retention

Enquiry data submitted via our contact form is retained only as long as necessary to respond to and resolve your enquiry, after which it is securely deleted. We do not maintain a marketing database or mailing list.

6. Third-Party Services

Google reCAPTCHA

Our contact form uses Google reCAPTCHA v3 to protect against automated spam. reCAPTCHA collects hardware and software information (including device and application data) and sends it to Google for analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Microsoft Azure

Our website infrastructure is hosted on Microsoft Azure within the United Kingdom. Data processed through our contact form is handled by Azure cloud services. Microsoft's data processing is governed by their Privacy Statement.

7. Cookies

Our website uses the following types of cookies:

• Essential cookies: required for the website to function, including storing your cookie consent preference in your browser's local storage.
• Google reCAPTCHA cookies: set by Google to assess whether form interactions are human. These are only active when you interact with the contact form.

We do not use advertising, tracking, or analytics cookies. You can withdraw your cookie consent at any time by clearing your browser's local storage.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten") of your personal data.
• Restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Data portability where processing is based on consent or contract.

To exercise any of these rights, please contact us via the contact form on our website. We will respond within one calendar month.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.